FAQ
FAQ
Do we sell Neck Hero on Amazon? Yes. The listing you see on Amazon for Neck Hero comes directly from us. However - we would really appreciate it if you would purchase directly through this website due to the high costs associated with selling on Amazon. All coupon codes and promotions are offered exclusively through this website and not available on Amazon.com. By shopping through our website, not only are you getting the Neck Hero at the lowest price, you are supporting our small business!
Why should I buy a Neck Hero? Because everyone needs neck support! It’s no secret that neck support and proper spinal alignment are vital for a good night’s rest. What sets Neck Hero apart from all other pillows is its unique patented design of using CLIPS to attach the neck support to your regular bed pillow, exactly where you need it. This design allows you to decide precisely where you need the support each night based on how your body is feeling. Some nights you want to sleep on your side, other nights on your back. Neck Hero allows you to do both with the same pillow simply by moving the support where you need it most. Its size and design also make this your number one choice for a travel pillow! It comes with a free travel bag so you don't have to worry about it getting dirty as you travel through airports or when it falls to the floor of your car. Use it during your journey and simply CLIP it to whatever pillow you are given at your destination. You can even use Neck Hero alone and clip it directly to the mattress. The possibilities are endless!
Can I change or cancel my order? Orders are processed during business hours, Monday – Friday, from 8AM – 3PM CST. Most orders processed before 3pm CST are shipped the same day or are processed within 24 hours of receipt (excluding weekends and federal holidays). Delivery times are calculated from the time the order leaves our warehouse, not from the time of placing the order.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
If ordered before 3pm CST, most orders will ship the same day. Therefore once an order is processed, the order cannot be changed or canceled. Please double check the selected size before submitting your order. If it is within 24 hours, you may contact us at orders@neckhero.com to determine whether or not there is time to make changes.
If your shipment is refused upon delivery, and returned to us, a refund will be credited minus the initial shipping and handling fees, and return shipping fees.
How long will it take to adjust to my Neck Hero? Most people fall in love with the continuous support their Neck Hero provides and experience immediate answers to restless sleep. The unique patented design allows you to clip your Neck Hero in multiple positions on your pillow, or use it by itself, allowing you to choose where to add support based on how your body is feeling that night. Since neck support isn't provided in a regular pillow, many people don't even know what it is supposed to feel like, so be sure to move the Neck Hero around until you find the perfect position and give your body ample time to adjust.
Tip: even moving your Neck Hero up or down just slightly can make a huge difference in comfort!
How do I care for my pillow and pillowcase? Both the Neck Hero pillow and the pillowcase with patented clip design are machine washable. Wash and tumble dry pillowcase inside out and place it inside a delicates laundry bag to prevent damage to the clips. As an extra precaution, we recommend detaching your clips by squeezing the sides together to release the clip and reattach them after laundering the case inside out.
Finding the perfect pillow is a tough task! With so many brands, fillings and sizes out there, you can spend hundreds of dollars and still not be happy with your choice. We created Neck Hero because we believe that everyone needs neck support and they deserve it a reasonable price.
Return Policy:
Click here to see our return policy or request a return authorization.