Return Policy

Finding the perfect pillow is a tough task! With so many brands, fillings and sizes out there, you can spend hundreds of dollars and still not be happy with your choice. We created Neck Hero because we believe that everyone needs neck support and they deserve it a reasonable price. That's why we offer our Neck Hero neck support pillow at such a great value!

Return Policy:

14 Days - Neck Hero neck support pillows that are unopened, unused and returned to us in their original packaging within 14 days of the order date are eligible for a refund. 
If your request is eligible based on these restrictions, you may send it back to 
Neck Hero Returns 
PO BOX 542 
Jenks, OK 74037 
Shipping is non-refundable and we do not provide prepaid return labels.

For sanitation reasons, Neck Hero is unable to offer returns or exchanges on opened packages with the exception of manufacturer defects within the first 30 days. 

We do offer a fantastic exchange alternative! If you feel you need a different size, a Neck Hero (pillow only) is available for just $12.99 with free shipping!  To start the process, send us an email at with the following information:

  1. Name and address of the original order
  2. Original order # (can be found on your email confirmation)
  3. Email address where you would like to receive the $12.99 invoice
  4. The size of Neck Hero insert you would like to purchase.

After your email is processed, you will receive an electronic invoice to pay online. When your payment is received, we will ship your pillow and send you a tracking number. When you receive the replacement pillow, simply use the pillowcase and travel bag from the original order with your new insert.

Please note this Insert Exchange Alternative is only available for 30 days after the date of the original purchase and is only offered one time per original order and is for ONE Neck Hero pillow purchase per original Neck Hero pillow order. You may not purchase a replacement pillow without an original order.