Returns

For sanitation reasons, Neck Hero is unable to offer returns or exchanges on opened packages with the exception of manufacturer defects within the first 30 days. Please note that unless the issue is the result of an error on our part, you will be responsible for return shipping costs.

We do offer a fantastic exchange alternative! If you feel you need a different size, a Neck Hero insert is available for just $12.99 with free shipping!  To start the process, complete the contact form. In the message, please include

  1. Original order #
  2. The size of Neck Hero insert you would like to purchase.

After your request is processed, you will receive an electronic invoice to pay online. After payment is received, we will ship your insert and send you a tracking number. When you receive the insert, simply use the pillowcase and travel bag from the original order with your new insert. If you do not wish to purchase a different size pillow insert, please return your order in the original packaging to:
Neck Hero Returns
PO BOX 542
Jenks, OK 74037

Please note this Insert Exchange Alternative is only available for 30 days after the date of the original purchase and is only offered one time per original order and is for ONE Neck Hero insert purchase per original Neck Hero pillow order.

(I.E if you purchase one Neck Hero, we will fulfill one insert exchange offer. You may not purchase more than one insert. If you purchased 2 Neck Hero pillows, you may purchase 2 Neck Hero inserts.)

AMAZON RETURNS:

If we have authorized your return request on our Amazon listing and you do not want to purchase a different size pillow insert, please return your order in the original packaging to:
Neck Hero Returns
PO BOX 542
Jenks, OK 74037